Privacy policy.

Last updated: October 2025

Candlelight Inn (“we”, “our”, or “us”) operates the website candlelightinn.co.uk (the “Website”). We are committed to protecting your personal information and your right to privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our Website.

1. Who We Are

Candlelight Inn
Bishopswood, Chard TA20 3RS, United Kingdom
Email: contact@candlelightinn.co.uk

2. Information We Collect

We may collect and process the following personal data:

  • Reservation and booking details: your name, telephone number, and any additional information you provide when making a reservation or room booking.

  • Newsletter subscriptions: your email address if you subscribe to our newsletter via Flodesk.

  • Usage and analytics data: non-identifiable data such as your IP address, browser type, and pages visited, collected via cookies and Google Analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and confirm your reservations or bookings.

  • To send you marketing or newsletter communications (if you’ve opted in).

  • To improve our website, services, and customer experience.

  • To comply with legal obligations or resolve disputes.

4. Legal Bases for Processing

We process your data under the following lawful bases:

  • Consent: when you subscribe to our newsletter or accept cookies.

  • Contract: when you make a booking or reservation.

  • Legitimate interest: to understand website usage and improve services.

5. Cookies and Analytics

We use cookies to enhance your browsing experience and collect anonymised data through Google Analytics. You can manage or disable cookies in your browser settings.
For more details, visit Google’s Privacy Policy.

6. Email Marketing

We use Flodesk to manage our email marketing and newsletters. Your email address is securely stored and processed by Flodesk in accordance with their privacy policy, which you can read here.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice, unless a longer retention period is required by law.

8. Your Data Protection Rights

Under UK data protection laws (UK GDPR and the Data Protection Act 2018), you have the right to:

  • Access, correct, or request deletion of your data.

  • Withdraw consent to marketing communications.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Security of Your Information

We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

10. Changes to This Notice

We may update this Privacy Notice from time to time. The revised version will be posted on this page with the updated “Last updated” date.